Exchange Policy

Exchange Eligibility

• Exchange requests must be raised within 5 days of delivery.
• Product must be unused, unwashed, and in original condition.
• All tags, original packaging, and invoice must be included.
• Products with stains, damage, scratches, missing embellishments, or alterations may not be accepted.

How to Request an Exchange

Email us at savi_chopra@yahoo.com within 3 days of delivery.

• Order Number
• Product details
• Reason for exchange
• Unboxing video for claims

Exchange Process

• Pack the product securely to avoid transit damage.
• Customers may be required to self-ship the product.
• Share tracking details once shipped.
• Our team will respond within 24–48 hours.

Exchange Charges

A flat $5 shipping fee will be charged for exchange orders. This fee applies for sending the replacement product.

Exchange Approval

• Once received, the product will go through a quality check.
• After approval, the replacement product will be dispatched.

Important Notes

• Requests raised after 3 days may not be accepted.
• Products failing quality check will be sent back.
• The exchange process may take 10–15 business days.